FAQ

1. General questions
   1.1. What is WPNULL?
   1.2. Why buy from us? How does WPNULL differ from free sites?
   1.3. Why are products cheaper than developers?
   1.4. Where can I read the terms and conditions?
   1.5. Where can I see customer testimonials?
   1.6. Where can I see the list of best selling products
   1.7. What to do if the product you need is not on the website?
   1.8. What if you found a mistake on the website?
   1.9. Posted comment is not displayed
   1.10. Can you recommend a theme for my website?
   1.11. What should I do if I have read the FAQ completely and have not found an answer to my question?
2. Payment and download
   2.1. What are points? How to download a theme or a plugin?
   2.2. What payment methods are available?
   2.3. Can I pay in other ways (WebMoney, QIWI)?
   2.4. Can I make a payment directly to the Yandex wallet or PayPal account?
   2.5. Does points have expiry date?
   2.6. Is there an expiration date for the points?
   2.7. Are there any discounts for purchasing points?
   2.8. Can I get points for free?
   2.9. How long the download link will be available?
   2.10. What if the link leads to another product or does not work?
   2.11. Can I download previously purchased products?
   2.12. Can I make a refund?
   2.13. Why some themes and plugins cost 50 points?
3. Product updates
   3.1. How often are new product updates released?
   3.2. Where can I see the list of the latest updates?
   3.3. What if the product version on the website is not the latest?
   3.4. Can I download the updated product for free?
   3.5. Will the purchased product be updated automatically?
   3.6. Why isn’t the latest product version on your website?
4. Installation and using
   4.1. Hosting requirements for installation and use of products
   4.2. What hosting do we recommend for WordPress?
   4.3. In the downloaded archive with theme there is no documentation, demo data, plugins or PSD
   4.4. When installing the theme, an error occurs: The package could not be installed. The theme is missing style.css stylesheet
   4.5. When installing the product, an error occurs: Are you sure you want to do this?
   4.6. You receive a PHP error or a white screen when installing and using the product
   4.7. How to properly update an already installed product?
   4.8. What to do if there are problems with the demo data installation?
   4.9. I have installed demo data on the theme, but it is different from the demo data presented on the developer’s website. For example, there are no images or the location of blocks of content is different
5. Safety and guarantees
   5.1. The products on the website are original?
   5.2. What is purchase proof? Can I get proof of purchase of the product?
   5.3. What does NULLED mean in the product title?
   5.4. What are the guarantees that the products on the website do not contain malicious code, viruses or advertisements?
   5.5. In the downloaded archive the VirusTotal service detected a virus
   5.6. Will the downloaded product work exactly as you want?
   5.7. I downloaded the product from another site and it does not work, will it work if I download it from you?
   5.8. I downloaded the product from the website and it worked well, but some time passed and it stopped working, can I get an updated working version for free?
6. Account
   6.1. How do I access the account page?
   6.2. Where can I see my point balance and purchase history?
   6.3. Can I change my login?
   6.4. How do I change my email or password?
   6.5. How to recover the password?
7. Support
   7.1. Do you provide technical support?
   7.2. How do I send a support request? What are tickets?
   7.3. What is the guaranteed response time for the support service?
   7.4. Is it possible to get support from the developer via WPNULL?
8. License and DMCA
   8.1. Where can I find the license key for the purchased product?
   8.2. The downloaded product displays an activation message
   8.3. The downloaded product does not work without entering the license key
   8.4. Is it legal to use downloaded products without entering a license key?
   8.5. How long can I use the purchased products?
   8.6. On how many websites can I use purchased products?

1. General questions

1.1. What is WPNULL?

Our company specializes in the sale of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).

We launched the project in 2015 and now WPNULL is one of the most popular websites that provide the best digital products for website design on the market. Currently, the collection of more than 3,000 products from world famous developers, and the number of our customers has already exceeded 25000! Join and be a part of it!.

1.2. Why buy from us? How does WPNULL differ from free sites?

You get official products from developers, but our prices are much lower. All files do not contain ads, viruses or malicious code. We provide free technical support and assistance in installing products. We have regular updates and direct download links. You will always find something that is not freely available!

You can see all the advantages on the Why choose us page.

1.3. Why do products cost less than developers?

We do not provide license keys and free updates for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.

1.4. Where can I read the terms and conditions?

You can read the website terms and conditions on this page: Terms and Conditions.

1.5. Where can I see customer testimonials?

You can read our customers’ feedback on WPNULL, as well as leave your feedback on the Trustpilot service: https://trustpilot.com/review/wpnull.org.

1.6. Where can I see the list of best selling products

You can see the list of the most popular themes and plugins using the popularity sorting on All products page.

1.7. What to do if the product you need is not on the website?

If, using the search on the website, you could not find the product you need, then we do not have this product. All available themes and plugins are already available on the website.
Unfortunately we do not accept requests. We regularly buy new themes and plugins, usually bestsellers and trend products, but we can’t buy absolutely everything that is on the market. You can recommend one or another product to us, but we can’t promise that we will buy and add it in the future!

1.8. What if you found a mistake on the website?

If you find a mistake on the website, please let us know about it via the feedback form or by contacting the customer support service by creating a ticket. If the error is significant, we will certainly thank you!

1.9. Posted comment is not displayed

All comments posted on the website are moderated. We remove spam comments containing advertisements, links to other websites, etc. We also delete comments regarding any errors on the pages of the website after they have been fixed. We delete any requests left in the comments after processing them.

Please note, we do not provide technical support through comments! If you have any technical problem, please leave your ticket on the website to our support team!

1.10. Can you recommend a theme for my website

Unfortunately, we are not professionals in the web design and the number of available WordPress themes on our website is more than 1000, therefore we can not recommend the use of this or that product. However we made the most convenient search, navigation by tags and brands on the website. On each page of the product you are interested in, there is a link to the developer’s website (Market). You can learn more about the product, look at the features, demo pages, reviews on the developer’s website and make a purchase decision.

1.11. What should I do if I have read the FAQ completely and have not found an answer to my question?

If you have any questions after completing read the FAQ please create a request to our support service using the ticketing system on the website.

2. Payment and download

2.1. What are points? How to download a theme or a plugin?

Points are inner virtual credits used for purchases on the website. You can purchase points by using the payment buttons on the next page Buy Points. We accept payments via Unitpay, Digiseller, Robokassa service. After receiving the payment, the points will be credited to the balance of your account automatically.

In order to download the required product you need to register on the website and purchase points.

After registering and purchasing the points, you need to go to the product page and click the Download for X points button, the product page will be reloaded and the Download button will be available. Click Download button for start downloading the product.

2.2. What payment methods are available?

We provide the opportunity to pay through Digiseller (any bank cards with 3d secure in any countries), Unitpay (Visa/Mastercard, Webmoney, QIWI) and Robokassa service. You can purchase points by using the payment buttons on the next page Buy Points. Please note we accept only secure online payments (All payment gateways use PCI DSS sertificate).

2.3. Can I pay in other ways (WebMoney, QIWI)?

Yes, you can use Unitpay payment service for make purchase with WebMoney or QIWI.

2.4. Is it possible to make a payment directly to the PayPal account?

We accept only automatic payments through Digiseller, Unitpay, Robokassa service and we do not process payments manually and we do not accept PayPal.

2.5. What if I did not receive points after the payment?

Please note that the recharge time can take up to 30 min. Depending on the load on the payment system.

Also in some situations, as a rule, when paying in cash or by bank transfer, the time of payment processing can take up to several working days depending on the chosen method of payment.

If the points are not added, please create a request to our support service using the ticketing system on the website.

2.6. Does points have expiry date?

There is no expiry date for points. The points will be on the balance of your account until you spend them.

2.7. Are there any discounts for purchasing points?

The more points you buy, the greater the discount you get! For example, buying 200 points, the cost of 10 points will be only $2!

2.8. Can I get points for free?

Unfortunately, you cannot get points for free. WPNULL is a commercial project.

2.9. How long the download link will be available?

After you have spent points, the download link will be available for 5 days (120 hours). After this time you will not be able to download the product again, please save the products you download from our website! If you do not have time to download the product, please create a request to our support service using the ticketing system on the website, we will provide to you an alternative download link.

2.10. What if the link leads to another product or does not work?

Errors on the website we fix immediately upon request to the support team.

If you have difficulty downloading the product, please create a request to our support service using the ticketing system on the website, we will provide you with a solution.

2.11. Can I download previously purchased products?

Please note, for most products we do not provide free updates. For this reason, download links are only valid for 5 days after purchasing products for points.

Please note that we do not store all versions of digital products. In the case you have lost a copy of the product, alternative download links may only be provided by us if we have the possibility and at our discretion.

2.12. Can I make a refund?

You can see our refund policy on the Terms & Conditions page.

2.13. Why some themes and plugins cost 50 points?

The cost of some products on the developer’s website is so high that it is not economically feasible to sell them at 10 points. Therefore, such products on the site are more expensive.

3. Updating products

3.1. How often are new product updates released?

We will update the products usually every 2-4 days. Please note we do not update products on request immediately.

3.2. Where can I see the list of the latest updates?

A list of the latest updates can be found on the following page: Recent Updates

3.3. What if the product version on the website is not the latest?

If you did not find the latest version of the product on our website, you can send a request through the feedback form, write to the mail [email protected], via the online chat or simply leave a comment on the product page and we will add a new version of the product in the following updates.

3.4. Can I download the update of the purchased product for free?

WPNULL has a point system – the more points you buy, the cheaper the cost per download.
You buy a current version of the product. We do not provide free updates. To download the product update you will have to spend points again.
However, if you bought a theme or plugin and within 1-5 days after the purchase the product has been updated, you can download an update of the purchased product for free. After 5 days, download access will be closed.

3.5. Will the purchased product be updated automatically?

No, it will not. We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download it from the website with points and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.

3.6. Why isn’t the latest product version on your website?

We update themes and plugins every 2-3 days. If the product version on the website is not the latest, we will most likely update it in the next updates.
However, sometimes we lose access to accounts with purchased products or our subscription on the developer site ends and we do not plan to renew it.
In this case, the site may not have the latest product version. For maximum compatibility with the latest version of WordPress, we recommend that you purchase recently updated products, a list of which can be found on the recent updates page.

4. Installation and using

4.1. Hosting requirements for installation and use of products

Before you purchase a product on the website, make sure that your hosting meets the following minimum requirements:

• Web server based on Apache or NGINX with 512MB of RAM
• PHP version 7.2 or 7.4 (versions 7.0, 7.1, 7.3, 8.0, 8.1 may not be compatible)
• MySQL version 5.7+ or MariaDB version 10.1+
• Apache module mod_rewrite

To avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:

max_execution_time = 600
max_input_vars = 5000
memory_limit = 512M
post_max_size = 512M
upload_max_filesize = 512M

4.2. What hosting do we recommend for WordPress?

We recommend that you use one of the best, in our opinion, hosting for a website on WordPress – Hosting Beget

4.3. In the downloaded archive with theme there is no documentation, demo data, plugins or PSD

Some of WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings. Please, before purchasing, pay attention to the contents of the archive (theme details tab on the product page).

4.4. When installing the theme, an error occurs: The package could not be installed. The theme is missing style.css stylesheet

A typical error that occurs when a user attempts to download in WordPress a non-installation theme file, but a complete archive of the theme (with documentation, plugins, demo data, etc.).

To avoid this error you must unpack the archive with a premium theme, find the installation .zip file inside the archive and use it for installation in WordPress.

4.5. When installing the product, an error occurs: Are you sure you want to do this or The link you followed has expired?

A typical error that occurs if the server has the wrong PHP settings (see Hosting requirements for installation and use of products).

4.6. When installing and using the product, there are PHP errors or a white screen

Such errors occur frequently if your server does not meet the recommended requirements for the PHP version installed on the server (see Hosting requirements for installation and use of products). We recommend using PHP version 7.2 or 7.4.

If you selected the correct version of PHP, but the error still occurs, there may be incompatibility with the current installed plugins or the incompatibility of the theme with the installed version of WordPress. If the problem can not be solved please create a request to our support service using the ticketing system on the website.

4.7. How to properly update an already installed product?

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website.

The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database.

Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, Update to the current version correctly.

4.8. What to do if there are problems with the demo data installation?

When installing the demo data, problems may occur in the following cases:

• All required plugins that come with the theme are not installed
• Not configured PHP on the server, be sure to increase max_execution_time, memory_limit and max_input_vars. (see Hosting requirements for installing and using the products)
• The version of PHP on the server is not compatible with the theme, you can try changing the version to 7.2 or 7.4
• There is a conflict of installed plugins and themes, you can try to disable unnecessary plugins before importing demo data
• There are other JavaScript errors, you need to open the F12 developer console and see the text of the error
• The import script is incompatible with the browser, use FireFox instead of Chrome or vice versa
• Adguard advertising blocker can block execution of JS scripts, AdGuard should be temporarily disabled
• Browser addons can interrupt JS scripts, you need to disable browser addons and try again.
• Firewall blocks the execution of scripts on the page, temporarily disable the antivirus, especially if you work on a local server
• Disabled XML/XML Reader extension in PHP settings

4.9. I have installed demo data on the theme, but it is different from the demo data presented on the developer’s website. For example, there are no images or the location of blocks of content is different

Please note that the demo data in the themes and plugins are intended only for demonstration of the product features.

Developers do not always timely update the demo data together with the product update. Along with some demo data, images are not provided because the developer does not have an extended license to use them. The result you get after importing the demo data may not match the developer’s demo site. We will not be able to provide you with images or any other materials if they have been intentionally removed by the author of the theme or the plugin from the demo data.

Therefore, neither we, nor the developer of the product, can guarantee that your site will be fully matched with the developer’s demo site.

5. Safety and guarantees

5.1. Are the products on the website original?

All products offered on the website have been officially purchased and downloaded directly from the developers.. We do not sell any products downloaded from third-party resources.

We prepare all nulled versions (versions activated with the license keys) ourselves, and no files pass through “third hands”.

5.2. What is purchase proof? Can I get proof of purchase of the product?

Purchase proof is a screenshot from our account on the developer’s website, confirming that we have purchased the theme or plugin officially and are downloading it directly from the developer. This is a guarantee that you receive the original, officially purchased product.
For some products there is no proof of purchase on the website, because we just didn’t have time to prepare a screenshot from our account for these products. But you can write to us in support via a ticket and we will provide proof of purchase upon request for any product presented on the website.

5.3. What does NULLED mean in the product title?

NULLED mean “Already activated with license key”. The original versions of some products do not work without activating the license key. In order for the product to work fully without activation, it is necessary to make minor changes to the part of the php/js code to bypass the license protection. The product in which such changes are made is called NULLED.

Our specialists regularly prepare NULLED-versions of products, so that you can use them on an unlimited number of websites.

When you purchase a NULLED version of the product, you also get its original version (files without changes), so that if necessary, you can make sure that the changes made to the product concern only the protection bypass do not affect the functionality of the product and there are no malicious code or ads in the files.

5.4. What are the guarantees that the products on the website do not contain malicious code, viruses or advertisements?

All products offered on the website have been officially purchased and downloaded directly from the developers.. We do not sell any products downloaded from third-party resources.

We prepare all nulled versions (versions activated with the license keys) ourselves, and no files pass through “third hands”.

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

To check the product for malicious code, for example, use the plugins Exploit Scanner, Wordfence, Acunetix WP Security, Sucuri Security, Antivirus, the service VirusTotal or the scanner Aibolit.

5.5. In the downloaded archive VirusTotal service detected a virus

First of all, WPNULL is a commercial project and you can be 100% sure that you download only clean and safe files here. Secondly, you should understand that viruses and malicious code are completely different things. Virustotal is a tool for checking files for viruses, and you cannot use it to detect malicious code in PHP/JS, such as backlinks, web shells, or backdoors.
Today’s malicious code can be no different from ordinary code and it is often impossible to detect it with automated tools. However, we recommend using specialized tools such as VirusDie or Imunify to locate malicious code in files if you encounter such a need.

Information about Virustotal false positives

In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others). For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives.

5.6. Will the downloaded product work exactly the way you want?

Please carefully read the description and features of the product before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact the developer directly.

5.7. I downloaded the product from another site and it does not work, will it work if I download it from you?

Unlike other sites, on WPNULL we provide only official products from developers. This means that any product on the site works just like if you buy it directly from a developer.
Moreover, we provide free technical support for all themes and plugins presented on the site. If you have any problems or questions, our technical support team can help you resolve them.

5.8. I downloaded the product from the website and it worked well, but some time passed and it stopped working, can I get an updated working version for free?

We guarantee 30 days from the date of purchase of the theme or plugin. If no more than 30 days have passed since the purchase, please create a ticket for technical support on the website and provide a detailed description of the problem. If necessary, we will provide you an updated working version for free.

6. Account

6.1. How do I login to my account page?

You can go to your account page by clicking on the link: Your account.

6.2. Where can I find my point balance and purchase history?

Your points balance and purchase history can be viewed on your account page: Your account.

6.3. Is it possible to change the login?

Change the login after registration on the website is impossible for security reasons.

6.4. How to change email or password?

You can change your email or password on your account page: Your account.

6.5. How to recover the password?

If you forgot your password, you can restore it on the password reset page: Reset Password.

6.6. How to add a product to your favorites list

You can add any product to your favorites list by clicking on the Add to favorites button on the product page. Your favorite list is displayed on the account page. To remove a product from the favorites list on the product page, you must click on the Remove from favorites button.

7. Support

7.1. Do you provide technical support?

We provide free technical support through the tickets system on the website, NOT by email or website comments! For example, help with installing digital products.

We are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

7.2. How do I send a support request? What are tickets?

Ticket is a new request for support on the website. To send a request to the support service, you need to create a new ticket using the menu Support – Submit ticket.

7.3. What is the guaranteed response time for the support service?

As a rule, we respond to requests within 1-2 business days. However the guaranteed response time of the support service is 5 business days.

7.4. Is it possible to get support from the developer via WPNULL?

It is not possible to get support from the developer via WPNULL. If you need support from a developer, purchase the product directly.

8. License and DMCA

8.1. Where can I find the license key for the purchased product?

We do not provide licensing or trial/commercial keys when you purchase digital products required to automatically update these products. All products presented on the website fully work without entering license keys on an unlimited number of websites (domains).

8.2. The downloaded product displays an activation message

If the product you are downloaded constantly displays an activation message, please create a request to our support service using the ticketing system on the website, we will help hide this message.

8.3. The downloaded product does not work without entering a license key

If the product you downloaded does not work without entering a license key, please create a request to our support service using the ticketing system on the website. If the product does not really work without activation, we will create and provide you a NULLED version of product.

8.4. Is it legal to use downloaded products without entering a license key?

Yes, it is legal. All digital products on the website are released under GNU General Public License.

8.5. How long can I use the purchased products?

You can use any purchased products for an unlimited time.

8.6. On how many websites can I use purchased products?

You can use any purchased products on an unlimited number of websites (domains).

Last update: February, 2022